Terms of service

Welcome to Quarkvibes. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing this website, you agree to be bound by these terms.

1. Business Information & Mandatories

  • Entity Name: Anems Enterprises

  • Proprietor: Anem Ashin Raj

  • Registered Office: C/O Anem Ashin Raj, Krishna Saw Mill Complex, Aska Road, Berhampur, Odisha, Pin: 760001

  • Customer Support: anemsenterprises@gmail.com | WhatsApp: +91 7848033045

  • Grievance Officer: As per Consumer Protection Rules 2020, Anem Ashin Raj is the designated Grievance Officer. Complaints will be acknowledged within 48 hours and resolved within one month.

2. Product & Fabric Disclaimers

  • Color Fastness: We guarantee color fastness up to 50 washes under standard care conditions.

  • Shrinkage & Care: Minor fabric shrinkage or changes in texture may occur depending on the drying method used (e.g., high-heat tumble drying vs. air drying). Customers are advised to follow the wash care instructions provided.

  • Visual Accuracy: Images displayed on the website are for representational purposes. Actual product color may vary slightly due to camera lighting settings or your device’s display calibration.

3. Payments & Pricing

  • Payment Modes: We currently accept only prepaid orders via integrated payment gateways.

  • COD Status: Cash on Delivery (COD) is currently not available. Notice will be provided on the website once this facility is launched.

  • Pricing: All prices are in INR and are inclusive of GST unless stated otherwise.

4. Shipping & Delivery

  • Processing Time: 1–2 business days.

  • Transit Time: 7–10 business days depending on your location within India.

  • Delays: Quarkvibes is not liable for delays caused by third-party courier services or Force Majeure events (e.g., natural disasters, strikes).

5. Returns & Refunds Policy

  • No Returns/Exchanges: Currently, Quarkvibes operates on a No Return/No Exchange policy. Please review the size charts carefully before ordering.

  • Damaged Goods: If you receive a physically damaged or wrong product, please contact us via WhatsApp (+91 7848033045) within 24 hours of delivery with an unboxing video for assistance.

6. Intellectual Property

  • The brand name Quarkvibes and its logo are trademarked. Any unauthorized use, reproduction, or distribution of our brand assets, website content, or product photography is strictly prohibited.

7. Store Operations, Order Processing & Customer Support

  • Digital Storefront Availability: While our digital online storefront is open for automated orders 24 hours a day, 7 days a week, 365 days a year, physical operational fulfillment occurs strictly on a designated business-day schedule.

  • Order Processing & Weekend Cut-offs: Physical processing, packing, and dispatching of orders take place exclusively from Monday through Friday. Any purchases completed from Friday evening onwards, throughout Saturday, or on Sunday, will begin processing on the following Monday morning.

  • Public Holidays: Our operational facility, logistics coordination, and administrative offices are closed during all national and regional Indian public holidays. Orders placed on or immediately leading up to a public holiday will be queued and processed on the next subsequent regular working business day.

  • Customer Support Timeline: All customer service inquiries, emails, and support communication will be addressed exclusively during regular business weekdays (Monday through Friday). Queries received over weekends or public holidays will be attended to in chronological order starting the next active working day.